|SIZE 6||SIZE 8||SIZE 10||SIZE 12||SIZE 14|
|0-3 mths||3-6 mnths||6-12 mnths||12-18 mnths||18-24 mnths||2-3 Y|
|WEIGHT||5-6 kg||6-8 kg||8-10 kg||10-12 kg||12-14 kg||14-16 kg|
At Girl and the Sun, we want you to love the piece your purchased! If you aren’t happy with your new threads, we’ve made our return process as simple as possible so you can return your items easily.
If you are unsure if your item meets any of our returns conditions, or in the unlikely event that you have received an incorrect or faulty style, please reach out to our friendly customer care team who will be happy to help! Contact us at firstname.lastname@example.org
GIRL & THE SUN RETURNS PO BOX 3564 South Brisbane, QLD, 4101
All items (excluding sale items, jewellery, bodysuits and swimwear) can be returned for a Credit Note (e-gift card) within 14 days of dispatch for Australia/New Zealand customers or 21 days of dispatch for international customers. We don't provide refunds unless there is a manufacturing fault with the style. Please get in touch with our friendly customer care team here in the unlikely event you have a garment with a fault when you receive your parcel.
In order to receive an Online Credit Note, your return item must meet the following conditions:
Returns will only be accepted under these conditions. As we quality-control all of our styles before they are sent out, we will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you. This policy does not affect your statutory rights.
Please note that while very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
In compliance with Australian Consumer Law, Girl and the Sun is not required to provide a refund or exchange if you make a wrong selection, need a different size or change your mind. This includes payments made with AfterPay. Please note that while very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
If there is a fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or, if there is a major fault, a refund. All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at our discretion. If a refund is deemed necessary, the refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, AfterPay or store credit).
If you require an exchange for a different size, colour or alternative items, you can return your items (providing they meet the return conditions under What can be returned?) and you will be issued with a credit note (e-gift card) to place a new order for your preferred items. Credit Notes have no expiry date. You will be provided with an Online Credit Note less the cost of any postage you paid when placing your order (if postage was applicable).
Due to the fast turnover of stock, we are unable to hold items and therefore cannot guarantee that your preferred size or colour will be in stock at the time of making your purchase. Download and print your returns form here.
We will not process returns until your item is physically received by us in our warehouse. Once received, please allow 2-5 business days for your return to be processed. This period may vary during peak times (sale periods, public holidays, Christmas/New Year). Once your return has been processed, you will be notified via email with details of your credit note or, if applicable, refund.
We quality control our styles before they're sent out to you to ensure they arrive in perfect condition! However, if you believe your garment has a fault, please email our friendly customer service team at email@example.com. Upon receiving your request we will handle this with high priority to arrange the best possible course of action for you.
Returns remain subject to Girl and the Sun’s returns policy.
If you wish to return your item/s, please download and print a copy of our returns form here, and send your items back to us as you would for a normal order. When we receive the item/s and accept your return we will issue a credit note for the total value of the item/s returned.
Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments. For more information on terms and conditions, visit Afterpay's website HERE. For FAQ's relating to Afterpay, please click HERE.
Contact our friendly customer service team at firstname.lastname@example.org – they are only too happy to help!