IWD 2023 with Tanielle Jai

HOW TO RETURN AN ITEM TO US 

1. Ensure your return meets the criteria detailed below under What can be returned.
2. Enclose with your returns our original order invoice and items you wish to return.
3. Please download and fill out our returns form. Please clearly state on the form if you wish to receive a refund or a credit note.
4. Once your return has been delivered to our warehouse and processed through our returns department, we will issue you with a refund or a credit note and you will be notified via email.

If you are unsure if your item meets any of our returns conditions, or in the unlikely event that you have received an incorrect or faulty style, please reach out to our friendly customer care team who will be happy to help! Contact us at orders@girlandthesun.com

RETURNS ADDRESS:

WHAT CAN BE RETURNED?

All items excluding Sale items, jewellery and swimwearcan be returned for a Refund or Credit Note (e-gift card) if returned to us within 14 days of dispatch for USA customers or 30 days of dispatch for international customers.  

RETURN CONDITIONS

In order to return your item, your return must meet the following conditions: 

• Must be returned within 14 days of dispatch for USA customers and 30 days of dispatch for international customers
• Must be unworn, in original packaging with all tags attached
• Must not be worn, altered or washed, including make-up or fake tan marks or the smell of perfume, deodorant, body odour, cosmetics or washing powder
• Swimwear, bodysuits, jewellery (earrings/necklaces) and undergarments cannot be returned due to hygiene reasons
• Sale items are not eligible for returns unless faulty. Please check the product description carefully for final sale items.
• If you received a gift with purchase during a promotion, the gift must also be returned otherwise the value of the gift will be deducted from your refund or credit note.
• Please note, should we identify unreasonable patterns of returns or purchase, or use of garments for personal or professional creation of content, we may restrict or refuse future orders.
• Gift Cards are valid for three years from the date of issue and are not redeemable for cash

Returns will only be accepted under these conditions. As we quality-control all of our styles before they are sent out, we will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you. This policy does not affect your statutory rights. 

Please note that while every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

RETURN AND EXCHANGE POLICY

USA & International customers will be responsible for shipping and handling charges to return unwanted items, unless the item is faulty, then we will cover the return postage. If the package does not reach us, we will not be able to complete the refund, we would recommend sending it via traceable post.

If there is a fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer a refund or store credit. All claims for faulty styles are assessed on an individual basis. The refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, Klarna or store credit).

If you require an exchange for a different size, colour or alternative items, you can return your items (providing they meet the return conditions under What can be returned?) and you will be issued with a credit note or refund to place a new order for your preferred items. Credit Notes have no expiry date.

Due to the fast turnover of stock, we are unable to hold items and therefore cannot guarantee that your preferred size or colour will be in stock at the time of making your purchase.

WHAT CANNOT BE RETURNED?

• Sale items – Sale items are only eligible for a store credit note. We do not offer refunds on sale items unless deemed faulty.
• Swimwear, bodysuits, jewellery (earrings/necklaces) and undergarments due to hygiene reasons
• Any items which fail to comply with the conditions outlined under What can be returned?

PROCESSING OF RETURNS

We will not process returns until your item is physically received by us in our warehouse. Once received, please allow 2-5 business days for your return to be processed. This period may vary during peak times (sale periods, public holidays, Christmas/New Year). Once your return has been processed, you will be notified via email with details of your credit note or, if applicable, a refund.

FAULTY ITEMS

We quality control our styles before they're sent out to you to ensure they arrive in perfect condition! However, if you believe your garment has a fault, please email our friendly customer service team at orders@girlandthesun.com. Upon receiving your request, we will handle this with high priority to arrange the best possible course of action for you.

STILL HAVE QUESTIONS?

Contact our friendly customer service team at  orders@girlandthesun.com – they are only too happy to help!