At Girl and the Sun, we want you to love the piece you have purchased! If you aren’t happy with your new threads, we’ve made our return process as simple as possible so you can return your items easily.
If you are unsure if your item meets any of our returns conditions, or in the unlikely event that you have received an incorrect or faulty style, please reach out to our friendly customer care team who will be happy to help! Contact us at firstname.lastname@example.org
GIRL & THE SUN RETURNS PO BOX 3564 South Brisbane, QLD, 4101
All items excluding final sale items, jewellery and swimwearcan be returned for a Refund or Credit Note (e-gift card) if returned to us within 14 days of dispatch for Australia/New Zealand customers or 30 days of dispatch for international customers.
In order to receive a refund or credit note, your return item must meet the following conditions:
Returns will only be accepted under these conditions. As we quality-control all of our styles before they are sent out, we will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you. This policy does not affect your statutory rights.
Please note that while every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
Australian orders can choose to return their order for a store credit and receive free return postage via our returns portal. If you would prefer a refund, we will retain $10 postage from your refund to cover return postage.
International customers, you will be responsible for shipping and handling charges to return unwanted items, unless the item is faulty, then we will cover the return postage. If the package does not reach us, we will not be able to complete the refund, we would recommend sending it via a traceable post.
If there is a fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer a refund or store credit. All claims for faulty styles are assessed on an individual basis. The refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, AfterPay or store credit).
If you require an exchange for a different size, colour or alternative items, you can return your items (providing they meet the return conditions under What can be returned?) and you will be issued with a credit note or refund to place a new order for your preferred items. Credit Notes have no expiry date.
Due to the fast turnover of stock, we are unable to hold items and therefore cannot guarantee that your preferred size or colour will be in stock at the time of making your purchase.
We will not process returns until your item is physically received by us in our warehouse. Once received, please allow 2-5 business days for your return to be processed. This period may vary during peak times (sale periods, public holidays, Christmas/New Year). Once your return has been processed, you will be notified via email with details of your credit note or, if applicable, a refund.
We quality control our styles before they're sent out to you to ensure they arrive in perfect condition! However, if you believe your garment has a fault, please email our friendly customer service team at email@example.com. Upon receiving your request, we will handle this with high priority to arrange the best possible course of action for you.
Returns remain subject to Girl and the Sun’s returns policy.
If you wish to return your item/s, please download and print a copy of our returns form here, and send your items back to us as you would for a normal order. When we receive the item/s and accept your return we will issue a refund or credit note for the total value of the item/s returned.
Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments. For more information on terms and conditions, visit Afterpay's website HERE. For FAQ's relating to Afterpay, please click HERE.
Contact our friendly customer service team at firstname.lastname@example.org – they are only too happy to help!