We are not liable to you or anyone else for any Loss in association with use of this website or a linked website. This general disclaimer is not restricted or modified by any of the following specific warnings or disclaimers.
SPECIFIC WARNINGS AND DISCLAIMER
The Competition and Consumer Act 2010 and similar State and Territory legislation in Australia may confer rights, guarantees and remedies on you in relation to the provision by us of goods or services on the website, which cannot be excluded, restricted or modified. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute. We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this website or a linked website. You must take your own safeguards to ensure that whatever you select for your use from this website is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems.
This website is GIRL & THE SUN copyright property. You are only provided with access to it for your personal or non-commercial use. Other than for the purposes of and subject to the conditions approved under the Copyright Act 1968 or any other applicable legislation throughout the world, you may not, in any form or by any means: reproduce, distribute, store, print, transmit, display, perform, publish, adapt or create imitative works from any part of this website; or commercialise any services, products or information attained from any part of this website without our strict written permission.
Certain products and services referred to in this website are trade marks of GIRL & THE SUN. Other products and/or company names mentioned in this website may be the trade marks of other people or entities. Nothing confined in the website should be interpreted as permitting any licence or right of use of any trade mark or part of any trade mark exhibited on the website without the express written permission of GIRL & THE SUN or any third party owner.
This website may include links to other websites. The links that may be provided are for accessibility only and may not remain up-to-date or be maintained. Links to those websites should not be interpreted as any recommendation, endorsement, preference or approval by us of the owners or operators of the sites, or of any information, products or services referred to on those other sites unless explicitly stated.
The linked websites are not under the control of GIRL & THE SUN unless stated otherwise. And GIRL & THE SUN is not accountable for the contents of any linked website. You link to any such website at your own risk. GIRL & THE SUN may use this information to build up a consumer profile about you, which may allow us to tailor marketing material or offers which may be of interest to you. As with all of your personal information GIRL & THE SUN will not provide this to third parties without your consent, except where: (a) such disclosure is permitted under the Privacy Act 1988; (b) GIRL & THE SUN is required by law to disclose information to third parties; or (c) GIRL & THE SUN has subcontracted some internal roles to third parties, for example data warehousing companies, mail contractors that carry out admin functions on their behalf.
Always make sure that the shipping address that you enter in when checking out is correct as we are unable to redirect orders once they are on there way to you. Our delivery time window begins from the moment an order is accepted by us and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please keep in mind that it can take longer during our busy sale periods where it may take up to 32 hours period. Once orders are dispatched, it can take up to 3 or 4 days to arrive for all Australian orders. For International orders it can take up to 14 days, depending on your location. All customers will receive an email once their order has been dispatched with tracking information from our courier.
Once processed, it may take between 5-7 business days to process the funds back into your account. You will receive an email once refund has been issued.
Returns will only be accepted under these conditions. We have the right to deny a refund if items returned have been worn, damaged, soiled in any way and will be returned to the sender. This policy does not affect your statutory rights.
You are solely responsible for the return of the merchandise so we highly recommend that an insured traceable method be used to ensure safe and recorded delivery.
RETURNING AN ITEM
To request your Return Authorisation Number (RA), email email@example.com within 14 days of your order being dispatched. Include your order number in the email. Please note, return shipping costs are at the expense of the customer.
Make sure item/s are placed in an appropriate sized satchel. Please ensure your RA Number and invoice is included in your package.
GIRL & THE SUN, PO BOX 3564, South Brisbane, QLD, 4101
You are solely responsible for the return of your order. We will not be responsible for damaged, missing or late packages.
At Girl and the Sun, we want you to love the piece your purchased! If you aren’t happy with your new threads, we’ve made our return process as simple as possible so you can return your items easily.
If you are unsure if your item meets any of our returns conditions, or in the unlikely event that you have received an incorrect or faulty style, please reach out to our friendly customer care team who will be happy to help! Contact us at firstname.lastname@example.org
GIRL & THE SUN RETURNS PO BOX 3564 South Brisbane, QLD, 4101
All items (excluding sale items, jewellery, bodysuits and swimwear) can be returned for a Credit Note (e-gift card) within 14 days of dispatch for Australia/New Zealand customers or 21 days of dispatch for international customers. We don't provide refunds unless there is a manufacturing fault with the style. Please get in touch with our friendly customer care team here in the unlikely event you have a garment with a fault when you receive your parcel.
In order to receive an Online Credit Note, your return item must meet the following conditions:
Returns will only be accepted under these conditions. As we quality-control all of our styles before they are sent out, we will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you. This policy does not affect your statutory rights.
Please note that while very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
In compliance with Australian Consumer Law, Girl and the Sun is not required to provide a refund or exchange if you make a wrong selection, need a different size or change your mind. This includes payments made with AfterPay. Please note that while very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
If there is a fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or, if there is a major fault, a refund. All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at our discretion. If a refund is deemed necessary, the refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, AfterPay or store credit).
If you require an exchange for a different size, colour or alternative items, you can return your items (providing they meet the return conditions under What can be returned?) and you will be issued with a credit note (e-gift card) to place a new order for your preferred items. Credit Notes have no expiry date. You will be provided with an Online Credit Note less the cost of any postage you paid when placing your order (if postage was applicable).
Due to the fast turnover of stock, we are unable to hold items and therefore cannot guarantee that your preferred size or colour will be in stock at the time of making your purchase. Download and print your returns form here.
We will not process returns until your item is physically received by us in our warehouse. Once received, please allow 2-5 business days for your return to be processed. This period may vary during peak times (sale periods, public holidays, Christmas/New Year). Once your return has been processed, you will be notified via email with details of your credit note or, if applicable, refund.
We quality control our styles before they're sent out to you to ensure they arrive in perfect condition! However, if you believe your garment has a fault, please email our friendly customer service team at email@example.com. Upon receiving your request we will handle this with high priority to arrange the best possible course of action for you.
Returns remain subject to Girl and the Sun’s returns policy.
If you wish to return your item/s, please download and print a copy of our returns form here, and send your items back to us as you would for a normal order. When we receive the item/s and accept your return we will issue a credit note for the total value of the item/s returned.
Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments. For more information on terms and conditions, visit Afterpay's website HERE. For FAQ's relating to Afterpay, please click HERE.
Contact our friendly customer service team at firstname.lastname@example.org – they are only too happy to help!