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LOVE IT NOW. PAY LATER WITH KLARNA
FREE STANDARD SHIPPING FOR ALL USA ORDERS OVER $150
LOVE IT NOW. PAY LATER WITH KLARNA
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Link to your collections, sales and even external links
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Add description, images, menus and links to your mega menu
A column with no settings can be used as a spacer
Link to your collections, sales and even external links
Add up to five columns
Add description, images, menus and links to your mega menu
A column with no settings can be used as a spacer
Link to your collections, sales and even external links
Add up to five columns
November 30, 2020 2 min read
This holiday season, we are supporting The Smith Family Christmas appeal to provide assistance to children in need.
The appeal works to provide disadvantaged children with additional learning support with the goal of building a better future. One in six Australian children are living in poverty and as a result are four times as likely to start school behind. Providing urgent learning support to kids in need is an important stepping stone in breaking the cycle of poverty. Research shows that completing Year 12 (or equivalent) increases a young person’s likelihood of continuing with further study, as well as entering the workforce.
The Smith Family has worked hard this year to adapt many of their existing learning support programs, including student2student, Let’s Count and many of their learning Clubs to be delivered successfully via phone or online. This means that children can still get the help they need to build core literacy, numeracy, and digital skills and keep up with homework, even when school is disrupted.
As a small business, we rely on you – our sisterhood – to allow us to do what we love every day! The support of our amazing customer base is what inspired our Giving Back initiative. We are dedicated to supporting charities that are close to our hearts. For the month of November, $1 of every sale made will be donated to the Smith Family – helping them adapt even more programs for digital delivery with the aim to reach 9,086 more Australian children with vital learning and homework support.
You can learn more about the amazing work The Smith Family are doing here.
Together with your help, we are proof that even a small business can give back and make a big difference!
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We offer 14 day domestic returnson unworn items with tags still attached in original condition, We do not offer refunds on sale items unless deemed faulty. Sale items are eligible for a store credit note only.
Outlet, Jewellery and swimwear cannot be returned, We do not offer exchanges, However you are welcome to return an eligible item for a credit note and repurchase the preferred size. Please read WHAT CAN BE RETURNED for return eligibility.
Please note return shipping costs are at the responsibility of the customer.
Any items purchased in our Online Warehouse Sale are final sale and cannot be returned.
If you are unsure if your item meets any of our returns conditions, or in the unlikely event that you have received an incorrect or faulty style, please reach out to our friendly customer care team who will be happy to help! Contact us at orders@girlandthesun.com
All items excluding Sale items, jewellery and swimwearcan be returned for a Refund or Credit Note (e-gift card) if returned to us within 14 days of dispatch for USA customers or 30 days of dispatch for international customers.
In order to return your item, your return must meet the following conditions:
Returns will only be accepted under these conditions. As we quality-control all of our styles before they are sent out, we will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you. This policy does not affect your statutory rights.
Please note that while every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
USA & International customers will be responsible for shipping and handling charges to return unwanted items, unless the item is faulty, then we will cover the return postage. If the package does not reach us, we will not be able to complete the refund, we would recommend sending it via traceable post.
If there is a fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer a refund or store credit. All claims for faulty styles are assessed on an individual basis. The refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, Klarna or store credit).
If you require an exchange for a different size, colour or alternative items, you can return your items (providing they meet the return conditions under What can be returned?) and you will be issued with a credit note or refund to place a new order for your preferred items. Credit Notes have no expiry date.
Due to the fast turnover of stock, we are unable to hold items and therefore cannot guarantee that your preferred size or colour will be in stock at the time of making your purchase.
We will not process returns until your item is physically received by us in our warehouse. Once received, please allow 2-5 business days for your return to be processed. This period may vary during peak times (sale periods, public holidays, Christmas/New Year). Once your return has been processed, you will be notified via email with details of your credit note or, if applicable, a refund.
We quality control our styles before they're sent out to you to ensure they arrive in perfect condition! However, if you believe your garment has a fault, please email our friendly customer service team at orders@girlandthesun.com. Upon receiving your request, we will handle this with high priority to arrange the best possible course of action for you.
Contact our friendly customer service team at orders@girlandthesun.com – they are only too happy to help!
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