RETURN POLICY
At Girl and the Sun, we want you to love the piece your purchased! If you aren’t happy with your new threads, we’ve made our return process as simple as possible so you can return your items easily.
HOW TO RETURN AN ITEM TO US
- Ensure your return meets the criteria detailed below under What can be returned.
- Enclose with your returns our original order invoice and items you wish to return.
- All Australian customers click this link to create your returns label. International customers please download and fill out our returns form. Please clearly state on the form if you wish to receive a refund or a credit note.
- Once your return has been delivered to our warehouse and processed through our returns department, we will issue you with a refund or a credit note and you will be notified via email.
If you are unsure if your item meets any of our returns conditions, or in the unlikely event that you have received an incorrect or faulty style, please reach out to our friendly customer care team who will be happy to help! Contact us at orders@girlandthesun.com
RETURNS ADDRESS:
GIRL & THE SUN RETURNS PO BOX 3564 South Brisbane, QLD, 4101
WHAT CAN BE RETURNED?
All items excluding final sale items, jewellery and swimwearcan be returned for a Refund or Credit Note (e-gift card) if returned to us within 14 days of dispatch for Australia/New Zealand customers or 30 days of dispatch for international customers.
RETURN CONDITIONS
In order to receive a refund or credit note, your return item must meet the following conditions:
- Must be returned within 14 days of dispatch for Australian/New Zealand customers and 30 days of dispatch for international customers
- Must be unworn, in original packaging with all tags attached
- Must not be worn, altered or washed, including make-up or fake tan marks or the smell of perfume, deodorant, body odour, cosmetics or washing powder
- Swimwear, bodysuits, jewellery (earrings/necklaces) and undergarments cannot be returned due to hygiene reasons
- Final Sale items are not eligible for returns unless faulty. Please check the product description carefully for final sale items.
- If you received a gift with purchase during a promotion, the gift must also be returned otherwise the value of the gift will be deducted from your refund or credit note.
- Please note, should we identify unreasonable patterns of returns or purchase, or use of garments for personal or professional creation of content, we may restrict or refuse future orders.
- Gift Cards are valid for three years from the date of issue and are not redeemable for cash
Returns will only be accepted under these conditions. As we quality-control all of our styles before they are sent out, we will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you. This policy does not affect your statutory rights.
Please note that while every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
RETURN AND EXCHANGE POLICY
Australian orders can choose to return their order for a store credit and receive free return postage via our returns portal. If you would prefer a refund, we will retain $10 postage from your refund to cover return postage.
International customers, you will be responsible for shipping and handling charges to return unwanted items, unless the item is faulty, then we will cover the return postage. If the package does not reach us, we will not be able to complete the refund, we would recommend sending it via a traceable post.
If there is a fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer a refund or store credit. All claims for faulty styles are assessed on an individual basis. The refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, AfterPay or store credit).
If you require an exchange for a different size, colour or alternative items, you can return your items (providing they meet the return conditions under What can be returned?) and you will be issued with a credit note or refund to place a new order for your preferred items. Credit Notes have no expiry date.
Due to the fast turnover of stock, we are unable to hold items and therefore cannot guarantee that your preferred size or colour will be in stock at the time of making your purchase.
WHAT CANNOT BE RETURNED?
- Sale items – all sale items are final and therefore cannot be returned to us for a credit note, refund or exchange - unless the item received is faulty or your order was fulfilled incorrectly. Any Final Sale items which are returned to us will be returned to sender.
- Swimwear, bodysuits, jewellery (earrings/necklaces) and undergarments due to hygiene reasons
- Any items which fail to comply with the conditions outlined under What can be returned?
PROCESSING OF RETURNS
We will not process returns until your item is physically received by us in our warehouse. Once received, please allow 2-5 business days for your return to be processed. This period may vary during peak times (sale periods, public holidays, Christmas/New Year). Once your return has been processed, you will be notified via email with details of your credit note or, if applicable, a refund.
FAULTY ITEMS
We quality control our styles before they're sent out to you to ensure they arrive in perfect condition! However, if you believe your garment has a fault, please email our friendly customer service team at orders@girlandthesun.com. Upon receiving your request, we will handle this with high priority to arrange the best possible course of action for you.
AFTERPAY RETURNS
Returns remain subject to Girl and the Sun’s returns policy.
If you wish to return your item/s, please download and print a copy of our returns form here, and send your items back to us as you would for a normal order. When we receive the item/s and accept your return we will issue a refund or credit note for the total value of the item/s returned.
Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments. For more information on terms and conditions, visit Afterpay's website HERE. For FAQ's relating to Afterpay, please click HERE.
STILL HAVE QUESTIONS?
Contact our friendly customer service team at orders@girlandthesun.com – they are only too happy to help!
