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Link to your collections, sales and even external links
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Add description, images, menus and links to your mega menu
A column with no settings can be used as a spacer
Link to your collections, sales and even external links
Add up to five columns
Add description, images, menus and links to your mega menu
A column with no settings can be used as a spacer
Link to your collections, sales and even external links
Add up to five columns
October 01, 2020 7 min read
At Girl and the Sun, we are constantly inspired by the women in our community who are changing the game and chasing their dreams. In this series, get to know some of the amazing women behind our favourite local businesses as they share their stories to success!
This week, we're getting to know Alysha Hack and Shanah Baxter, co-owners of Peggy Sue Soaps. Peggy Sue offers an amazing range of organic, ethical and sustainable skincare that is made right here in Australia!
For anyone who may not already know, could you share with us a little about Peggy Sue?
The Peggy Sue journey began in October 2016 when I had the idea of making soaps for some Christmas presents. Growing up with a Mum in the skincare industry, I was armed with a knowledge on how to create the products and the best ingredients to use. The soaps I made were palm oil free, fun and pretty. I posted a picture of them online and people started messaging me to say they were keen to buy some for their Christmas shopping. I had a 6-month old daughter at the time whose name is Peggy. I made a quick Instagram page ‘Peggy Sue Soaps’ and in the lead up to Christmas 2016 I sold over 1,000 soaps through Instagram – I didn’t even have a website at the time! I was completely shocked by the popularity of the soaps and what started as little hobby quickly exploded into something more.
The Peggy Sue brand values are natural, sustainable and ethical. Tell us about what makes Peggy Sue sustainable?
Peggy Sue is obviously more than just a beauty brand. While running a business, being a Mum and fighting the war on waste, how do you relax and wind down after a long day?
Can you reveal any upcoming plans or projects for Peggy Sue?
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We offer 14 day domestic returnson unworn items with tags still attached in original condition, We do not offer refunds on sale items unless deemed faulty. Sale items are eligible for a store credit note only.
Outlet, Jewellery and swimwear cannot be returned, We do not offer exchanges, However you are welcome to return an eligible item for a credit note and repurchase the preferred size. Please read WHAT CAN BE RETURNED for return eligibility.
Please note return shipping costs are at the responsibility of the customer.
Any items purchased in our Outlet Sale are final sale and cannot be returned.
If you are unsure if your item meets any of our returns conditions, or in the unlikely event that you have received an incorrect or faulty style, please reach out to our friendly customer care team who will be happy to help! Contact us at orders@girlandthesun.com
All items excluding jewellery, OUTLET and swimwear can be returned for a Refund or Credit Note (e-gift card) if returned to us within 14 days of dispatch for USA customers or 30 days of dispatch for international customers.
In order to return your item, your return must meet the following conditions:
Returns will only be accepted under these conditions. As we quality-control all of our styles before they are sent out, we will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you. This policy does not affect your statutory rights.
Please note that while every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
USA & International customers will be responsible for shipping and handling charges to return unwanted items, unless the item is faulty, then we will cover the return postage. If the package does not reach us, we will not be able to complete the refund, we would recommend sending it via traceable post.
If there is a fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer a refund or store credit. All claims for faulty styles are assessed on an individual basis. The refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, Klarna or store credit).
If you require an exchange for a different size, colour or alternative items, you can return your items (providing they meet the return conditions under What can be returned?) and you will be issued with a credit note or refund to place a new order for your preferred items. Credit Notes have no expiry date.
Due to the fast turnover of stock, we are unable to hold items and therefore cannot guarantee that your preferred size or colour will be in stock at the time of making your purchase.
We will not process returns until your item is physically received by us in our warehouse. Once received, please allow 2-5 business days for your return to be processed. This period may vary during peak times (sale periods, public holidays, Christmas/New Year). Once your return has been processed, you will be notified via email with details of your credit note or, if applicable, a refund.
We quality control our styles before they're sent out to you to ensure they arrive in perfect condition! However, if you believe your garment has a fault, please email our friendly customer service team at orders@girlandthesun.com. Upon receiving your request, we will handle this with high priority to arrange the best possible course of action for you.
Contact our friendly customer service team at orders@girlandthesun.com – they are only too happy to help!
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